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Privacy Policy

How LBK Cloud Solutions collects, uses, stores and protects your personal data — in line with applicable data protection regulations.

On this page

1. Introduction 2. Data We Collect 3. How We Use Data 4. Legal Basis 5. Data Sharing 6. Data Retention 7. Data Security 8. Your Rights 9. Cookies 10. Children's Privacy 11. Changes to This Policy 12. Contact

1. Introduction

LBK Cloud Solutions ("we", "us", "our"), a unit of LBK Cloud Solutions, is committed to protecting and respecting your privacy. This Privacy Policy explains what personal information we collect through our website lbkcloudsolutions.in and during the course of our software development engagements, how we use it, and the choices you have.

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identity & contact data — name, email address, phone number, company name and job title you provide via our contact or quote-request forms.
  • Project data — information you share about your business, requirements, timelines and budgets during discussions.
  • Technical data — IP address, browser type, device information, referring URLs and usage data collected automatically through server logs and analytics.
  • Marketing data — your preferences in receiving marketing communications from us.

3. How We Use Data

We use your personal data for the following purposes:

  • To respond to enquiries and provide requested quotes and proposals.
  • To deliver the software development services contracted under a Statement of Work.
  • To manage our business relationship, including invoicing and account management.
  • To improve our website, services and customer experience.
  • To send relevant updates and marketing communications, where you have opted in.
  • To comply with legal, regulatory and tax obligations.

We process your personal data on the following legal bases: (a) your consent; (b) performance of a contract or pre-contractual steps at your request; (c) compliance with a legal obligation; and (d) our legitimate interests in operating our business, provided these do not override your rights.

5. Data Sharing

We do not sell your personal data. We may share it with:

  • Trusted service providers (hosting, email, payment gateways) who process data on our behalf under written agreements.
  • Regulatory, tax or law-enforcement authorities where required by law.
  • Professional advisors (lawyers, accountants) under appropriate confidentiality obligations.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected — including legal, accounting and reporting requirements. Project data is typically retained for the duration of the engagement plus the support/warranty period and a reasonable period thereafter for reference, unless you request earlier deletion.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include encrypted storage of credentials, least-privilege access controls, regular backups, secure server administration (Linux, Nginx, TLS) and staff awareness training. No method of transmission or storage is 100% secure, but we work to protect your data using industry best practices.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict certain processing.
  • Receive a copy of your data in a portable format.
  • Withdraw consent at any time (without affecting prior lawful processing).

To exercise any of these rights, email us at contact@lbkcloudsolutions.in.

9. Cookies & Tracking

Our website uses essential cookies to function correctly. We may use analytics to understand aggregate usage patterns. You can control cookies through your browser settings. We do not use cookies for intrusive cross-site advertising tracking.

10. Children's Privacy

Our website and services are intended for businesses and professionals aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us for prompt deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised "last updated" date. We encourage you to review this page periodically.

12. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@lbkcloudsolutions.in or by the details on our Contact page.

Last updated: January 2024.